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  1. HESPERIDE
  2. I have a question about my order

I have a question about my order

Track my order

  • What if my delivery address is incorrect ?
  • How can I track my order ?
  • Why doesn't the tracking link work?
  • My package tracking shows an anomaly, what should I do?
  • My package is marked as delivered, but I have not received it.
  • My delivery has not been delivered on time, what can I do?
  • See all 11 articles

I have received my order but I have a problem

  • What should I do if I have received a damaged product / package?
  • What should I do if I have received an incomplete order?
  • What should I do if I have received a product that I didn't order ?
  • I refused my order because it was damaged, what can I do?

Returns / Refunds

  • Where can I find the details of my refund ?
  • Can I exchange a product that does not suit me ?
  • When will I receive my refund ?
  • How can I cancel my order ?
  • The product does not suit me, I would like a refund
  • Do I have to pay for the return postage?

Documents

  • Where can I find my invoice ?
  • Certificate of reservations
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