What should I do if I have received a product that I didn't order ?


If the product you receive is not what you ordered, please contact our customer support as soon as possible to inform them of the references received and not received.

1 - Log in to your customer area.

2 - Click on Contact us (at the bottom of the homepage) and then at the top right:




3 - Go to our form "I have a question about a past order" in the subject of the application (1), "I have received my order" (2) and "This is not the product I ordered" for the reason of the request (3), by clicking here.

4 - Complete the form and indicate in the description the details of the products received and not received:

5 - We invite you to attach photographs of the product received not ordered:


6 - Click on SUBMIT :

7 - A message confirming that your application has been sent appears at the top right of your screen:

8 - The summary of your application appears and you are given an application number.

> Customer service will get back to you within 24 working hours.

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