What should I do if I have received a damaged product / package?

If you receive a damaged package and/or product, please contact our customer service as soon as possible .

1 - Log in to your customer area.

2 - Click on Contact us (at the bottom of the homepage) then at the top right hand corner of the page :


3 - Choose "I have a question about a past order" in the subject of the request (1), "I received my order" (2) et "A product is damaged" for the reason of the request (3);

You can access it directly by clicking here

4 - Fill in the form and specify if any reservations were made upon delivery and attach the reservation email and photos of your damaged packages and/or products to your request.

You can read the article > Reservation letter type

Capture d’écran 2023-09-15 154644.jpg

5 - Click on SUBMIT:

6 - A message confirming that your request has been sent appears at the top right of your screen :


7 - The summary of your application appears and you are given an application number.


> Customer service will get back to you within 24 working hours.


Was this article helpful?
0 out of 0 found this helpful