My delivery has not been delivered on time, what can I do?

In the event that the delivery agreed with the carrier has not been honoured :

1 - As a first step, consult the tracking your order, via the tracking link received by e-mail, in order to be aware of any changes or information concerning your delivery.

2 - Check your emails, it is possible that the carrier has sent you a request through this channel.

3 - If the tracking of your package does not provide you with any information and you have not received any notification or instructions from the carrier, we invite you to contact our customer support who will get closer to him.

> How do I contact customer service?

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