Is your product defective and still under warranty?

In order to make your complaint to the after-sales service, we invite you to follow the following steps:

1 - Log in to your customer area.

2 - Click on the heading Contact us in the menu Discover our brand at the bottom of the page.

For Mobiles and tablets t_l_chargement.png

Click on Customer Service  at the bottom of the page, on the page that opens, drag to the bottom and click on the button Contact us


3 - Choose "I have a defective product, I would like an after-sales service" :

4 - Complete the form and specify the defect of your product in the description:

Where can I find my product number?

Where to find the batch number?

5 - Attach one or more photos of your product with visible defect(s).

The file(s) are uploaded on the form, then click on SUBMIT.


4) Once the form has been submitted, a message at the top of the page "Your request has been forwarded" will be displayed (image1). At the same time, you will receive a notification email with a request number.

You will be contacted by one of our agents within 48 to 72 hours by phone or email.



NB : Attachments must not exceed 4 MB in size

Please attach a photo of the entire product and one or more photos of the defect(s). If the complaint concerns several similar damaged products, attach a photo of the impacted products side by side with visible defect(s) if possible. What kind of photo should I send with my claim?


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