I received several damaged products during my delivery, should I make several claims?


> If the claim concerns several similar damaged products (example: 4 chairs of the same reference) only one request is needed.

However, a photo of all the impacted products side by side with visible defect(s) must be attached.

> If the claim concerns several different damaged products (e.g. a parasol and a tile), a claim must be made for each product and a photo of the entire product and one or more photos of the defect(s) must be attached.

We invite you to consult this article > How to make a complaint to the after-sales service?

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