What are the withdrawal conditions?


Withdrawal period

In accordance with the provisions of article L. 221-18 of the Consumer Code, from the date of receipt of your package, you have a period of 30 calendar days  to exercise your right of withdrawal, without having to justify it on any grounds.

NB: In the case of an order for several goods delivered separately or in the case of an order for a good composed of multiple batches or parts whose delivery is staggered over a defined period of time, the period shall run from the receipt of the last good or batch or part.

Exercising the right of withdrawal

In order to exercise your right of withdrawal, you must contact our customer service before the expiry of the 14-day period mentioned above > How can I contact customer service?

Standard withdrawal form :

withdarwal form.jpg

Conditions relating to the state of the product

The returned product must be returned in a condition that allows it to be sold again immediately.

The product must therefore be returned in new like condition, with all the instructions and various accessories with which it was delivered, and in its original packaging. Hespéride® reserves the right to refuse the refund of the product if all these conditions are not fulfilled.


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