To order spare parts, please contact our customer service department:
1 - Log in to your customer area.
2 - Cliquez sur Contact us and then at the top right hand corner.
3 - Choose "I have a defective product, I would like a service"
4 - Fill in the form:
NB: If you have the product manual and the spare part is identified in it, please specify the reference of the desired part in the description of your request.
5 - Attach one or more photos of your product or the room.
6 - Click on SUBMIT:
7 - A message confirming that your application has been sent appears at the top right of your screen:
8 - The summary of your application appears.
> The after-sales service will get back to you within approximately 72 hours.